Customer service is our bread and butter. Before your order leaves the shop, it has been checked multiple times to ensure the quality of the print is of the highest grade, and that the correct number of shirts has been printed. If for any reason you are unsatisfied with the quality of the product you have received, please contact us within 72 hours and we will work closely with you to try and resolve the issue at hand.
Our typical turnaround time is 7-10 business days. Some orders with add-on services or specialty prints may take longer. Turnaround time begins when we receive sizes and artwork has been approved. HSC will be not responsible for missed deadlines due to weather conditions, power interruptions, back orders or errors from distributors, shipping errors, or anything else out of our control. If we foresee any problems, we will inform you of the problem and will work with you to reach a solution.
Getting the artwork in a timely manner is extremely important, and can delay the start of your job. For this reason, we ask that you call or email us when getting files ready to be sent so that we can ensure that we get the correct files for printing. Art not supplied in print ready format as required will be subject to art prep fees at our current rate (if needed). We will not be responsible for any misspellings or errors in artwork after the final proof is approved. You can send us your artwork in several ways:
Email, text, physical copy, Facebook message (with notice!), bring us the file on a media device
We accept all major credit cards.
We love printing and are proud of the work we do for you. Pictures are often taken during production and after projects are complete. We post pictures of shirts on sites like Facebook, Instagram, and Pinterest. Its a great way to show our skills and to spread awareness of your brand/ ad or event. If you’re not comfortable with your project being photographed and shared, please let us know prior to placing your order.
To ensure the longevity of your print and image vibrancy, we always recommend machine washing your shirts in cold water and tumble drying on low heat. Basketball jerseys and other athletic apparel should be washed inside-out and line dried if possible. All printed garments should washed prior to wear.
There is a $30.00 charge for all returned checks. If a check is returned, all payments will need to be made with cash or cashier’s check.